Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
we offer same day delivery within Nairobi and its environments.Orders outside Nairobi eg Mombasa may take 24-48hrs
Incase you would like to change your address kindly contact us on 0792222158 with the exact location details
Yes your order will packed as one package
Payment is on Delivery within Nairobi .For orders outside Nairobi payment is on Order.Payments are done through our till number 5284421
If you need to swap an item
Returns and Exchanges
You have 24 Hrs to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
however we do not accept returns on beddings,Cloths and Towels
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your Mpesa number or bank account.
You will receive the credit within 24-72hrs.
Incase you have received a wrong item feel free to contact us
You have the right to check the condition of the item before the rider leaves.After which we cannot be liable to any damage on the goods
any returns will be mailed directly to us
kindly contact us as fast as possible,However if the item has been dispached you will cater for any extra delivery charges
Any change or cancellation should be done before your order is dispatched.
yes this is possible